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Everyone talks about creativity in marketing. The concept. The experience. The wow factor. Those things matter. But they're not what builds a brand over time. Consistency does. A consumer who encounters your brand at an event in Portsmouth and then again at a tasting in Boston should have the same experience. The same energy. The same quality of interaction. The same story told the same way. That doesn't happen with a rotating cast of unfamiliar faces who get a ten-minute bri

We've spent enough time working alongside distributor reps to know what they actually care about. It's not elaborate recaps. It's not flashy presentations. It's simple. Did the team show up? Did they represent the brand the right way? Did they make the account feel good about hosting the activation? That's it. Distributor reps are managing a lot. Multiple brands, multiple accounts, multiple priorities every single day. The last thing they need is a field marketing partner tha

We get asked sometimes whether we're planning to expand. The honest answer is: not anytime soon. Not because we can't. Because we don't want to sacrifice what makes us effective. New England is a specific market. The accounts are specific. The consumers are specific. The distributor relationships are specific. And if you don't understand those nuances, you're guessing. We're not guessing. We know which stores are high-volume and which ones need a different approach. We know w

When an activation underperforms, brands usually look at the numbers. Samples poured. Bottles sold. Foot traffic. What they don't always look at is what actually happened on the floor. Was the ambassador confident or awkward? Did they approach people or wait to be approached? Did they know enough about the product to have a real conversation — or did they just hand out samples and hope for the best? Those questions matter more than the metrics. We've seen excellent products g

Most beverage brands spend months on the bottle. The label. The liquid. The story behind it. And then they hand it off to someone who's never tried it, doesn't know the distributor, and is working three other activations that week. That's where the investment falls apart. At the point of sale, your brand ambassador is your brand. Not the label. Not the price point. Not the sell sheet. The person standing in front of the consumer. That moment — the conversation, the pour, the

There's a trend in this industry to offer everything. Staffing, models, photo booths, merchandise, event planning — you name it. It sounds convenient. But it often comes at the cost of quality. When an agency tries to do everything, focus gets diluted. Teams get stretched. Execution becomes inconsistent. At CraftHouse, we've taken a more disciplined approach. We focus on what actually drives results for beverage brands — tastings, activations, and real consumer engagement. Th

Most brands focus on strategy. Fewer focus on the people executing it. That's a mistake. The person representing your brand at an event is the entire experience for the consumer. They're the first impression, the conversation, and often the deciding factor in whether someone buys your product. If that person is disengaged, unprepared, or frustrated, it shows immediately. And consumers pick up on it. Across the industry, a lot of brand ambassadors deal with poor communication,

There's a point where growth starts working against you. In experiential marketing, that point comes faster than most agencies realize. When you're managing hundreds or thousands of brand ambassadors across multiple states, things start to slip. Communication gets slower. Scheduling gets messy. Training becomes inconsistent. At that scale, it's hard to maintain quality. That's not a theory — it's happening across the industry right now. At CraftHouse, we made a decision early

A lot of people walk into brand ambassador work thinking it's just a side job. And it can be. But if you approach it the right way, it turns into something much more valuable. We've seen it happen firsthand. You start by showing up to a tasting. You learn how to talk to people, how to read a room, how to represent a brand in a way that feels natural instead of scripted. Over time, you get more comfortable, more confident, and more effective. Then something shifts. You're no l

There's a difference between showing up to an event and actually knowing how to work it. In New England, that difference is everything. At CraftHouse, we've spent time in the same stores, bars, and venues where our activations take place. We know which locations move volume and which ones need a different approach. We know the personalities behind the counters, the types of customers walking in, and how those dynamics shift from Portsmouth to Boston to Portland. That kind of